As we lived past the first year of COVID in 2020 and we are into 2021, we all want to consistently be looking at how we can create wins and build momentum toward taking the right actions—and of course, that includes how we can motivate ourselves to take those actions. One of the very best ways to […]

COVID has changed the world—in some cases, for the worse and in others for the better. One good thing that’s come from it is that it has helped us all reevaluate our priorities. And here’s another big win: because of COVID’s effect on so many businesses, many people are turning to our industry—causing a lot of […]

Is your brand one of a giver? As I was growing up, my parents modeled giving and serving others. That often involved giving of their time, when they would volunteer to help people in various ways. So, I grew up understanding the importance of not just giving value and doing more than expected but also […]

“Tony, you help people think, and thinking’s not easy,” observed Jim Norman, former president to Zig Ziglar and my coach. He was right. Thinking is not easy. Thinking and strategy can be linked together; in fact, they are almost synonymous. There are many ways to become more strategic and think deeper. Here are twenty-one life […]

MY MANTRA, “Give value and do more than is expected,” is the cornerstone of exceptional customer service. Living up to this mantra requires a shift in mindset. You must constantly prioritize your customers’ needs above your own, while simultaneously asking yourself how you can improve your quality of service. By doing so, you will establish […]

MY MANTRA, “Give value and do more than is expected,” is the cornerstone of exceptional customer service. Living up to this mantra requires a shift in mindset. You must constantly prioritize your customers’ needs above your own, while simultaneously asking yourself how you can improve your quality of service. By doing so, you will establish […]