“Xyngular offers a program called League of Leaders which is intended to develop employees of all levels into leaders.”
—STACI HEARD SR. DIRECTOR OF HR
| Company / Xyngular Headquarters / Lehi, Utah Number of Full-Time Employees / 134 Year Founded / 200 |
HOW WOULD YOU DEFINE YOUR COMPANY CULTURE IN A FEW SENTENCES?
Everyone comes together to work towards our company purpose of empowering change. We strive to be the enabling force that improves the lives of everyone we touch. We reinforce our core values through everything we do here at Xyngular. The core values are not plastered on the wall, but are present through daily conversations, planning and meetings. They are greater than just something we talk about; we incorporate them into every discussion, decision, and communication we make internally and externally.
WHAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
At Xyngular we encourage people to become more. Not just our distributors, but each of our employees. We are invested in each employee and what becoming more means for them. We feel like each team member plays a key role and has an impact on the success of the company. There are no egos here. Whether you are a call center agent, or the CEO, you have a place and you are a part of the mission.
WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
Our top priority is ensuring that employees have the tools they need to do their job. We want employees to feel comfortable and look forward to coming to work. The way we do this is through opportunities for continuing to develop and grow, building connections, and making sure that any new team member we bring in is a culture fit. We go through a rigorous recruiting and onboarding process to make sure each new team member is a culture fit and understands our core values.
TELL US ABOUT YOUR COMPANY’S COLLABORATION EFFORTS WITH EMPLOYEES IN ALLOWING THEM TO VOICE THEIR THOUGHTS, IDEAS AND SUGGESTIONS.
We try to be as transparent as possible with the entire team. That means that we share data like revenues, profitability, and sales reports. Because we are committed to being open with each other,
we also encourage dialogue in meetings. During companywide meetings, cookies with the CEO, or even regular recurring meetings, we encourage constructive conflict. We don’t want employees to
just do what we say, we want them to voice their opinions and collaborate as teams. We hope they will push each other, even if it’s the CEO, if something doesn’t feel right. We have created an environment where employees feel safe in voicing their concerns.
We have also engaged OfficeVibe as an additional resource for employees to provide feedback, offer suggestions and voice concerns. This feedback can be anonymous if the employee prefers. We make sure that we follow up on this feedback and communicate to them that they have been heard and communicate changes we have done in response to their feedback.
OUR INDUSTRY SPENDS A LOT OF TIME WORKING ON DISTRIBUTOR RECOGNITION PROGRAMS. HOW DOES YOUR COMPANY BRING THE SAME RECOGNITION TO YOUR EMPLOYEES?
Weekly, we do recognition through our “kudos” channel on Slack. Every Friday we encourage team members to post “Crushed it” moments where they have seen their coworkers display examples of our core values, so they can be publicly recognized. These “Crushed it” moments are tied to employee’s accounts on Lattice, so when an employee gets recognized on Slack, it gets emailed to the employee and their manager. This also keeps the feedback organized and available for when performance reviews take place.
HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
Xyngular offers a program called League of Leaders which is intended to develop employees of all levels into leaders. We provide opportunities for lots of onsite trainings, and we encourage team members to attend conferences in their field. We look for opportunities whether it be job shadowing, training, or conferences to make sure that they have a mentor and are getting as much experience as possible to help them reach their goals.
WHAT IS THE SINGLE MOST FUN DAY OF THE YEAR AT YOUR COMPANY?
Employee Appreciation days are very fun because we do so many things with our Xyngular team. We typically have a food truck or catered food and do some type of activity whether it be a movie, bringing in axe throwing, or an escape truck. We hand out profit sharing checks and have free massages. Employees that wear Xyngular branded apparel that day are given an opportunity to win additional raffle prizes.
HOW MANY EMPLOYEES HAVE BEEN AT YOUR COMPANY FOR FIVE YEARS OR MORE? AND WHY DO YOU THINK THEY STAY?
We currently have 10 people that have been with the company for five or more years. The company has grown a lot over the last 3 ½ years and they have been given opportunities to grow as well. Our culture, ongoing employee development, and hiring internally, are just a few reasons employees tend to stay, and howXyngular shows we are invested in our employees.
WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2019 TO ENHANCE YOUR WORK PLACE?
We are remodeling some of our space in 2019, and we are extremely excited about this. We are also trying to figure out ways to get more employees to our distributor events. We want them to have recognition at these events, but also feel like distributor events are the best way to see why we do what we do as a company.
We are bringing in a public speaking coach to help continue development for our employees. In addition to these enhancements we are releasing Xyngular’s Approach to Business Excellence (XABE) which will be a part of our manager training series.
Best Places To Work In Direct Selling 2018 Honorees!
Pick up the April 2018 issue here in which this article appeared.
