eXp Realty debuted Luna, its AI support chatbot powered by ChatGPT and GPT-4. Luna is available to assist agents with tasks, answer questions and provide support for things like generating reports and setting appointments. AI is now also being incorporated into the company’s web-based metaverse platform, which uses AI-based content generation tools to help increase productivity and customize the metaverse experience.
The company also plans to leverage AI to improve accessibility for deaf or blind users and provide tools that will enhance meeting values by surfacing relevant content during conversations.
“Luna is our first step toward using AI to empower agents,” said Glenn Sanford, founder and CEO of eXp Realty. “We created Luna in direct response to our agent NPS feedback. We hear from agents all the time that this business is 24/7, so this is another way to provide support in a way that helps drive our agents’ businesses.”
